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Where should a client's poor-service complaint begin, and when may the complaint move to the Legal Ombudsman?
What facts would make a client's complaint about a solicitor point to professional misconduct for the SRA rather than poor service for the firm's complaints procedure?
When may a serious professional conduct case be referred to the SDT, and why do the court's powers remain separate from that disciplinary route?
Why are negligence and resulting financial loss matters of civil liability rather than professional discipline by themselves?
How can breach of a solicitor's undertaking lead to court enforcement as well as regulatory discipline?
A client disputes the bill, says negligent advice caused loss, alleges dishonesty about progress and complains that an undertaking was broken. Which route addresses each problem, and what should the firm do first?
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